GDPR Information

Your rights under the General Data Protection Regulation

Our Commitment to GDPR Compliance

We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and what rights you have regarding your personal information.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you submit a service request form, you provide explicit consent for us to process your information
  • Contractual necessity: Processing is necessary to fulfill services you have requested
  • Legitimate interests: We may process data to improve our services and website functionality, provided it does not override your fundamental rights
  • Legal obligation: We process data when required to comply with legal requirements

Your GDPR Rights

Right to Access

You have the right to request a copy of all personal data we hold about you. We will provide this information in a commonly used electronic format within one month of your request.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. We will make the corrections within one month of being notified.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, including when:

  • The data is no longer necessary for the purpose it was collected
  • You withdraw consent and there is no other legal basis for processing
  • You object to processing and there are no overriding legitimate grounds
  • The data has been unlawfully processed

Right to Restriction of Processing

You can request that we restrict processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Data Protection Officer

For any questions regarding data protection or to exercise your GDPR rights, contact us at:

Email: [email protected]
Address: 14 Rue de la Roquette, 75011 Paris, France

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the relevant supervisory authority. In France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).

Data Transfers

We do not transfer your personal data outside the European Economic Area (EEA). If this changes in the future, we will ensure appropriate safeguards are in place and will inform you accordingly.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

How to Exercise Your Rights

To exercise any of your GDPR rights, send a request to [email protected] with the subject line "GDPR Request." Please include:

  • Your full name
  • The email address associated with your request or account
  • A clear description of which right you wish to exercise
  • Any relevant details to help us process your request

We will respond to your request within one month. In complex cases, this may be extended by up to two additional months, and we will inform you of any such extension.